FAQs

1. What is a Hydro Elitex portable cold plunge spa?

Hydro Elitex spas are premium, inflatable cold plunge tubs, spas, and jacuzzis designed to boost wellness, enhance muscle recovery, and improve overall health. They’re portable, durable, and easy to set up anywhere.

2. How long does it take to set up my Hydro Elitex spa?

Setup is fast and simple—typically within 10–15 minutes. Inflate, fill with water, and enjoy your wellness experience!

3. Do you ship worldwide?

Yes, Hydro Elitex proudly ships Australia-wide and internationally. Wherever you are, we’ll deliver straight to your doorstep.

4. How long will shipping take?

• Australia: Typically 3–7 business days.

• Worldwide: Typically 7–15 business days depending on location.

5. Do you offer a warranty?

Yes! All Hydro Elitex cold plunge tubs, spas, and jacuzzis come with a standard 12-month warranty, ensuring peace of mind and confidence in your purchase.

6. What if my product arrives damaged?

We carefully pack all products, but if your spa arrives damaged, contact us immediately, and we'll quickly resolve the issue with a replacement or refund.

7. How can I contact Hydro Elitex?

Reach us at [your email address here] or via our contact page. We typically respond within 24 hours.

8. Can I return my spa if I change my mind?

Absolutely! We offer a 30-day satisfaction guarantee. If you're not fully satisfied, reach out, and we'll help you return the product.

9. What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Afterpay, and other major payment methods.