FAQs

1. What is a Hydro Elitex cold plunge?
Hydro Elitex cold plunge tubs are premium, portable recovery systems designed to reduce inflammation, accelerate muscle recovery, and improve overall performance. Built with durable materials and available in three styles — Lite, Prime, and Ultimate — they're easy to set up and built to last.

2. How long does it take to set up my Hydro Elitex cold plunge?
Setup is quick and simple — typically 10–15 minutes. Inflate or position the tub, fill it with water, and you're ready to go.

3. Do you ship worldwide?
Yes. Hydro Elitex ships Australia-wide and internationally. No matter where you're located, we deliver straight to your door.

4. How long does shipping take?

• Australia: 3–7 business days

• International: 7–15 business days, depending on location

5. Do you offer a warranty?
Yes. All Chillers (including the UltimateX) come with a 12-month warranty. Other products are covered under our quality guarantee. We stand behind everything we sell.

6. What if my product arrives damaged?
We pack every item with care, but if your product arrives damaged, contact us immediately. We’ll arrange a replacement or refund — fast.

7. How can I contact Hydro Elitex?
Reach out anytime at info@hydroelitex.com or through our Contact Page. We usually respond within 24 hours.

8. What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Afterpay, and most major payment methods.